Returns & refunds
Returns of Products by the Buyer must be the subject of a formal agreement with the Seller and any Product returned to the Seller without his consent would give rise to the establishment of no credit.
The costs and risks of returns are the sole responsibility of the Buyer.
No returns will be accepted after 14 days from the date of delivery.
Products must be returned to the Seller in the condition in which they were delivered.
Any return accepted by the Seller results in the granting of a credit to the Buyer, after verification of the quality and quantity of the Products.
In case of withdrawal, the Consumer will be refunded the payments made, including delivery costs (except for surcharges derived from the potential selection of a delivery method other than the least pricy standard delivery method offered), with no undue delay and, in any case, within 7 days from exercising the right of withdrawal. Said refunds will be issued with the same payment method used by the Consumer for the initial transaction, unless the Consumer requests refund through a different payment method; in this case, the Consumer will be responsible for potential surcharges linked to the different payment method. Refund can be suspended until the products are received or until the Consumer has proven to return the goods, if prior.
The Consumer is responsible for the conditions of the products due to handling other than to the extent necessary to establish the nature, characteristics and conditions of the goods. Therefore, the Consumer will be liable for the conditions of the product in case the returned products are damaged (e.g. wear, abrasion, dents, scratches, deformations, etc), non-complete of all their components and accessories (including labels and tags still attached to the product), not accompanied by the enclosed instructions/notes/manuals, lacking the original packaging and wrapping and warranty certificate, if available, and shall be entitled to the refund corresponding to the residual value of the Product. Hence, to this scope, the Consumer is invited to handle the product only as necessary to establish the nature, characteristics and condition of the same and cover the original product wrapping with other protective wrapping to preserve the integrity and protect it during transport, also from writings or labels.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL - Please note that, for reasons of hygiene, all sales of underwear and swimwear bottoms are final sales and not eligible for returns. For safety reasons perfumes cannot be returned.